You monitor 2% of your client calls. What’s happening on the other 98%?
HarkIQ analyses every transcript against eight quality dimensions built for UK claimant law. Spot vulnerability. Track handlers. See what’s really happening on your phones.
What you don’t know is costing you
Every day your firm handles dozens, maybe hundreds, of calls. You have no idea what’s being said on most of them.
2%
of calls get listened to
Most firms manually monitor fewer than 2% of calls. SRA Principle 6 requires you to act in the best interests of each client, but you can’t act on what you can’t see.
30–50%
conversion gap between handlers
First-call conversion varies that much from one handler to the next, yet most firms have no idea who their best (or worst) performers are.
95%
of vulnerability signals go undetected
FCA Consumer Duty and SRA guidance require you to identify and respond to client vulnerability. Without systematic monitoring, most signals are missed entirely.
Three steps. No integration required.
HarkIQ works with transcripts you already have. No telephony system changes. No IT project. Just upload and go.
Upload transcripts
Paste a single transcript or upload a batch as CSV or text files. Bulk uploads of hundreds of calls take seconds to submit.
AI analyses every call
HarkIQ scores each call against all eight quality dimensions, classifies call type, detects vulnerability signals, and flags compliance concerns automatically.
Act on the intelligence
Your dashboard shows exactly where quality is strong, who needs coaching, which calls need urgent attention, and how performance trends over time.
A full call analysis report: scores, flags, transcript highlights, and recommended actions.
Eight dimensions. Built for claimant law.
Our scoring framework was designed specifically for UK claimant law firms, covering everything from first contact to call closure, with FCA-aligned vulnerability detection built in.
First Contact Quality
Greeting, identification, warmth and tone-setting
Active Listening & Communication
Jargon avoidance, open questions, paraphrasing, pace
Empathy & Vulnerability Recognition
FCA four drivers, emotional acknowledgement, trauma-informed language
Information Gathering & Triage
Appropriate questions, sufficient capture, correct routing
Expectation & Process Setting
Timescales, costs, next steps clarity
Escalation & Resolution
Smooth escalation, context passed, clear outcome
Regulatory Compliance
Data protection, disclaimers, SRA requirements
Call Closure
Reference number, specific callback time, direct contact
At-a-glance radar view across all eight dimensions
Everything your firm needs. Nothing it doesn’t.
A focused set of tools built around the questions law firms actually need to answer. No noise, no bloat.
Know every handler
See each handler’s HarkIQ Score, their strongest and weakest dimensions, trend over time, and how they compare to the firm average. Objective, consistent and fair, because it is based on every call rather than a random sample.
Restricted to management-level users only.
Strengths and improvements identified automatically
HarkIQ interprets as well as scores. Each analysis surfaces specific observations you can act on: what your team is doing well and exactly where performance is falling short, with transcript evidence to back it up.
Track performance over time
See whether coaching sessions are working. Track the impact of process changes. Know whether quality is improving or slipping, week by week, month by month, across the whole firm or by individual handler.
Join the founding group of beta firms.
We are opening HarkIQ to a small founding group of claimant law firms. Beta members get early access, locked-in pricing, and a direct line to the product team.
- 100 calls analysed free, no card required
- Locked-in beta pricing for the lifetime of your account
- Direct access to the product team for feedback
- Framework customised to your firm’s priorities
- Priority onboarding and setup support
I spent thirty years inside UK law firms watching them spend thousands on lead generation and almost nothing on understanding what happened next. HarkIQ fixes that. It is not a nice-to-have — it is the intelligence layer that claimant firms have always been missing.
David Standard
Founder, Standard Consulting and Training Ltd
Designed from the inside out
HarkIQ was built by David Standard, founder of Standard Consulting and Training Ltd, specialists in operational excellence and client care for UK claimant law firms.
The scoring framework draws on three decades of hands-on work inside firms of every size, from boutique PI practices to national clinical negligence operators. Every dimension, every weighting, and every vulnerability signal has been validated against real calls and real outcomes.
This isn’t generic call centre software bolted onto a legal theme. It’s a tool built specifically for claimant law, by people who understand it.